Frequently Asked Questions

- What is the difference of the models?
Our cost-effective model are sourced internationally and may not preform 1/1 to a locally sourced arduino, Our advanced model is sourced locally and backed with a limited 7 day warranty.


- Do I need a power supply?
Most likely not but it could be helpful if you are not powering your 2nd pc constantly to help insure the COM port does not show on your main pc.


- Are there any import fees?

Yes, there may be import fees depending on your location and local regulations. For detailed information, please refer to our Terms of Service, where we outline everything you need to know about Shipping and Import fees.

- Why is a box included with my purchase?
Many of our customers prefer their products to be self-contained in a sturdy box to minimize the risk of damage, ensuring that everything arrives in perfect condition.

- Do I need anything else besides what’s included?
We’ve designed our products to be as user-friendly and comprehensive as possible, so you can get started right away with minimal additional setup.

- What’s new with Version 3 of the box?
Version 3 of our box comes with a sleeker, slimmer design, addressing feedback from our customers about the size and feel of the previous versions. Additionally, we’ve made corrections to a few minor manufacturing errors to enhance the overall quality and durability of the product. We’re confident that this new version will meet, and hopefully exceed, your expectations.

- How long will it take for my item to be shipped?
We understand how important timely shipping is to our customers, so we strive to process and ship your order within 4 days of purchase. We’ll keep you updated throughout the process, and you’ll receive a tracking number as soon as your order is on its way.

- Is there a warranty on the items I purchase?
Absolutely! All of our Advanced bundle variants are covered under a limited 7-day warranty program. This warranty is designed to give you peace of mind in the unlikely event that something goes wrong. For more detailed information, please review our Terms of Service, where we provide additional specifics about our warranty program.

- Is the firmware included with my purchase?
Your device is ready to use right out of the box, saving you the time and hassle of setting up the firmware yourself. It’s especially useful for customers who may not be familiar with the technical aspects of firmware installation, allowing you to start using your product immediately with confidence.

- The shipping price seems too high. Is there anything that can be done?
If you find that the quoted shipping price seems unusually high, we encourage you to reach out to our support team. We’re more than happy to explore alternative shipping methods to see if there’s a more economical option available for your specific location.

- Can I just build it myself?
Yep, we have an extensive guide in our discord to build and 3D the parts needed.

- Have more questions that aren’t listed in our FAQ?
We’re here to help! If you have any additional questions or concerns that aren’t addressed in our FAQ, please don’t hesitate to reach out to our support team. We’re committed to providing you with the best possible experience and are always ready to assist with any inquiries you may have.